F.A.Q.s

What Shipping Methods Are Available?

Uncle Toms Dried Pet Food range can only be distributed within
Australia. The products will usually be sent in satchels with Australia
Post within 3-5 days of payment being cleared. Please use our contact
form if you require bulk shipment.

How Long Will It Take To Get My Package?

We will use standard post to distribute product, which usually takes
between 3 to 7 days from despatch for delivery depending on your
location.

Do You Ship Internationally?

No

What Payment Methods Are Accepted?

Most credit cards and Paypal

Do you supply your product in bulk or not packaged?

Yes. We are happy to supply our product in bulk. Please contact us for more information.

How do I place an Order?

You have two choices to order

1. Online store to receive posted dried products
2. Contact us through the contact form or telephone to arrange pick
   up or arrange fresh/frozen refrigerated delivery.

Keep in mind refrigerated freight is quite expensive. You would need to place a substantial sized order. We will be happy to obtain a freight quote for you.

Do I need an account to place an order?

Yes, We need name and email address. If you choose this information can also be used to keep you up to date with our promotions, pet care information and special offers.

Who should I to contact if I have any queries?

Use the contact form if you have any queries, compliments or complaints. Our staff are helpful and are happy to share their product knowledge.

How Can I Cancel Or Change My Order?

An order can be cancelled or changed within two days of purchase.

How Do I Track My Order?

You will be issued with a tracking number which

How Can I Return a Product?

All products are examined for quality before they leave the premises.
No Returns accepted of opened or damaged packets.
You are responsible for postage when returning a product.